Terms & Conditions
Valtonian tech / Valtone Tech 5 (PTY) Ltd is a registered retail shop of various computer hardware, electronic components and accessories.
Registered with selected suppliers of available brands and products available on our website and in store.
-Purchases made may be delayed, depending on stock availability with supplier, prices and stock availability may change in short notice and thus cannot be held responsible.
-Valtonian tech will do their best to supply and make sure that products purchased are delivered on time with no delays with ample stock availability on specific product/s.
-As a client you have a responsibility to check invoices and make sure the right product that is ordered are correct.
-All products carries a warrantee for a set amount of months/years as specified on the invoices.
-Some products will have limited warranties assigned that only covers certain categories or sections of a product.
-If a client is unhappy with the product or faulty, The product must be returned within 24 hours to be eligible for a refund.
-2nd hand products will clearly be listed on the website in a separate category and will clearly be indicated. No refunds or warranties are given with 2nd hand products / Items are purchased "AS IS"
All products will be tested before listed or available for purchase.
-From time to time 2nd hand products might be available on our social pages only that will be specified clearly and sold as is, No warrantees nor guarantees will be included and clients will be made fully aware.
-Product images, Descriptions, Weight and color might differ from the order or on package description/details, Specifications will however be as quoted for or will be informed if information has changed.
-Images used are for advertisement and promotional purposes.
-Pricing on the Valtonian Tech website can change at any time and might be different from what is promoted on Valtonian Tech's social media pages and in store as we run our own promotions from time to time.
-Warranties on the website might differ and will be corrected on receipts and or Invoice.
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MAKING USE OF IN-STORE CREDIT.
**Clients are required to fill-in required documentation, Personal info is kept private and not made public or to any 3rd parties.
**Deposits are required with all orders/purchases.
**Payment terms are calculated to a maximum of 12 months with a maximum allowed amount of R10 000.00 per client and not per order.
**Payments are strictly paid monthly, Any missed payments must be rectified within 7 days.
**Any missed payments will be deemed as serious and may be pursued with additional costs.
** If, For whatever reason payments are delayed or products not being paid as per agreement, Client will then lose any and all warranties/guaranties related with purchased product and will be 'flagged' for all future payments with Valtonian Tech.
-Lead times on purchased items are estimated between 7-14 days depending on product and availability, products could be back-ordered at any time.
**Once an item has been purchased that is listed as "Available on Back-order" Lead times will be confirmed and client will be notified of the ETA,
Back-order items could take up to months to arrive and no refunds or cancellations will be available for the duration.
**If a product should be discontinued during the warranty period. Valtonian Tech will try their best to source additional items/components or products that may lead to additional costs, a percentage will be charged.
-Returns and refunds as per supplier terms in most cases.
-Returned products will be tested and reviewed for a decision on refunding, replacing or repairing product/s, Could lead up to 30 working days minimum.
-A handling fee is charged on all returned products and clients are responsible for the courier/returning of the product/s.
-All electronic components, hardware, accessories that rely on household, Municipality, Solar or any power suppliers or power supplies MUST have a WORKING surge protector installed on all outlets otherwise warranty will be voided and will not be eligible for any returns, repairs or refunds. Proof must be displayed/issued by a authorized personnel or company stating that the device was/is in a working condition.
-Valtonian tech can not be held responsible for loose, loss and/or damaged goods received by external deliveries or companies.
-Deliberate damage/forcing/faulty connections via DIY/overclocking/the use of wrong adapters, etc. will not be refunded or repaired.
-Valtonian Tech is not an accredited installer or technician of products such as solar panels, inverters and large format printers and might make use of 3rd party contractors or companies, additional warranties/service/maintenance plans are available for purchase with the selected supplier on request and may carry additional charges.
-Consignment stock and Merchandise carries a limited time warranty with selected products and not eligible for a refund but can be replaced with a different product of the same value or a voucher can be issued.
-In some cases regarding Merchandise faults, the client will be put in contacts with the supplier for disputes as Valtonian Tech can not be held responsible for faulty goods, print qualities, color, fading etc. All products will however be inspected and quality checked before listed on our website or available in store.
**Please note: Products marked as 'AVAILABLE' does not necessarily mean 'IN STOCK' at our store, It indicates products available to purchase and available from various suppliers.
Stock availability can change at any time.
**Website is updated regularly in order make sure that listed products are in stock with suppliers and pricing is aligned.
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STORE RELATED SERVICES.
**All in-store related labor, repairs, cleaning and servicing carries a limited labor related guarantee only, Not on components itself.
Valtonian Tech will not be held responsible for faulty components brought into the store for "quick fixes" or "Jerry rigging'' components to work.
**Labor related services will carry a limited 30 day
guarantee with standard components and workmanship, Only products purchased in-store or online from Valtonian Tech and not with components purchased outside of Valtonian Tech that still has remaining warranties with the specific store/shop where the product has been bought from.
**Items that was bought from other companies/stores outside from Valtonian Tech, No guarantees nor warranties will be given in order to protect the business from fraud or "passing blame" for faulty components/non working components that would normally have a warranty with Valtonian Tech.
**No software related issues, diagnostics, testing, benchmarking, hard-drive defragging or updates will be handled nor seen to unless specifically requested with a detailed discrepancy where as the client will be made fully aware that Valtonian Tech will not be held responsible for any data loss what so ever should any issues occur. It is the clients responsibility to have all data backed up incase of emergencies.
Please note that while we strive to provide comprehensive and accurate information, the content presented on our website is for general guidance only. It is not a substitute for professional legal advice. Images used are for illustration purposes only, actual product may vary slightly visually.
Some errors might occur from time to time and will be corrected the best we can regarding to images, pricing and / or descriptions and Information where Valtonian Tech can not be held accountable for.